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Shipping / Customer Service

Shipping & Delivery

All orders placed in Ireland are charged at a delivery flat rate of €3.95. We will endeavor to ship all orders on day of purchase, provided they are placed before 3pm, Monday to Friday. Please note that during busy periods this may not always be possible. Orders placed at the weekend will be sent on Monday morning. Please contact us if you have special requirements regarding delivery.

All orders are shipped through An Post and packages can be tracked through the following link: https://track.anpost.ie/trackone.aspx

FREE SHIPPING ON ALL ORDERS OVER €39.95/£40/$25

US Shipping: Just €6 (approx. $6.85) for orders weighting up to 1kg. 1kg+ calculated at checkout. Free shipping for orders over $29.95. Approx. 5-7 working days.

UK Shipping: £3.95 flat rate. Free shipping for orders over £40. Approx. 3-5 working days.

All Irish orders placed online can be tracked using a tracking number you will receive when you place your order.

Value Added Tax (VAT)

All prices on this site include VAT.

Privacy & Security

Vibes & Scribes are committed to your privacy and security. We have taken every step to ensure your personal details are kept safe. All your personal and account details are held on a secure web server, and when you place your order you will be taken onto a secure server - look for the locked padlock symbol in the status bar of your internet browser (but be aware not all browsers will show this).

You can also give us your order over the phone if you don't want to send any information online, just give us a call on +353 (0)21 4505370

Payment

We currently accept payment through PayPal, the safer, faster way to pay for goods online. PayPal accept the following debit and credit cards: Visa, MasterCard, Laser, and Maestro cards. When you proceed to checkout, you will be redirected to PayPal's secure payment page where you can complete your order.

We also accept all major credit and debit cards. You can choose between paying with credit card or via PayPal at the checkout.

At present, Vibes & Scribes gift tokens are not redeemable on this web site. We also accept cheques and postal orders to the value of your order. Please contact us regarding this method of payment.

Returns and Refunds

If you find a product unsuitable please contact Vibes & Scribes as problems can often be resolved without incurring unnecessary postal charges. Feel free to return an item back to our store, where we can find you an alternative item, or resolve the problem quickly and in person.

If however, it is deemed necessary to return an item for exchange or refund, please note the following:-
- Goods returned must be in original packaging, with labels still attached.
- Goods must be returned within fourteen days of receipt.
- Goods must have accompanying receipt and note of reason for return.
- Any damaged or malfunctioning items must be highlighted to us within 7 days.
- Any other shortages/errors found regarding your order must also be highlighted to us within 7 days.
- Costs incurred in posting the returned item are not refundable.

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